When you let us know about a claim, please provide us with the following:

  • Policy number if known
  • Name of the scheme member / policy holder
  • Name of the person who has died
  • Date and place of death if known
  • Who you are and your relationship to the deceased

What happens next?

  • Once you have submitted the claim (or called us), our team will carry out some basic policy checks
  • We may call you to obtain further details if required so we can start the claim and progress it more quickly
  • We aim to make the payout within 48 hours
  • We’ll keep you updated throughout the whole process

What happens next?

  • Once you have submitted the claim (or called us), our team will carry out some basic policy checks
  • We may call you to obtain further details if required so we can start the claim and progress it more quickly
  • We aim to make the payout within 48 hours
  • We’ll keep you updated throughout the whole process